cPanel Roundcube Webmail “An error occurred”

[Jackk]

Hello Techs,

I am getting An error occurred! Server error! (OK) when opening webmail. Can you please assist on this?

[shaan N]

Hi

We can fix this error by renaming the dovecot.index file in /home/<username>/mail/<domain name>/<email account name>/.

For that first log in to the server via ssh and follow the below step.

cd /home/<username>/mail/<domain name>/<email account name>/
replace the username, domain name, and email account respectively.

Then find the dovecot.index and rename it to dovecot.index.bak and check again by login to webmail.

Then error should no longer appear (as a new dovecot.index file is generated upon login).

If it is not working restart the dovecot and try again.

[Jackk]

Hello Shaan,

Thank you for your help now it is worked.